July 2025 · Buying

Inside the Black Box

How technology buying decisions really happen.

Cover of Inside the Black Box

What the study covers

The study behind most of what we say about the buying process. It follows the decision from the first internal conversation to the shortlist, and shows how company size, the number of people involved and the sources they trust shape where a purchase lands.

73%Say IT ranks first or second in the buying decision.
69%Shortlist just one to three vendors.
64%Engage a vendor within the first six months.

Survey base: 1,039 IT decision-makers.

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