CUSTOMER SUCCESS MANAGER
DETAILS
Contract type – Full time
Location – Office-based, San Francisco
Working hours – 9am-5pm, Monday-Friday
Report to – Head of Delivery / US Client Service lead
Pay range – $60,000 to $90,000 / year
Situation Publishing, a leading B2B Technology Publisher, is looking for confident, talented and driven individuals to join our global Delivery team and help bolster our market leading Customer Success operation..
If you love digital media, are a natural project manager and live and breath Customer Success then this role is for you.
The Delivery team at Situation Publishing is responsible for the smooth execution and success of the digital marketing campaigns we run for our clients.
Customer Success Managers report to the Head of Delivery and orchestrate our internal resources, manage the talent and ensure that our customers receive 5 star service in the management and delivery of their campaigns.
You need to be consultative, a trusted guide to help them with every component of a campaign, be it display advertising or marshalling talent for the creation of webcasts or whitepapers.
You will have project management skills, a knowledge of the fundamentals of digital media and liaise with internal and external stakeholders to deliver all aspects of a digital commercial campaign.
CORE RESPONSIBILITIES
Take the organizational mantra of being ‘customer focussed’ and bring it to life.
REQUIRED SKILLS
- Understand digital marketing and its component parts
- Project management and being very well organized
- Good with people and able to build relationships with internal and external stakeholders
- Able to communicate well with email, on the phone, through statistics and with presentations
- Unflappable and comfortable working under pressure
- Able to work with a team or on your own and able to put your hand up and ask for help when you need it
- Proficiency in any of the following platforms would be a bonus
- Asana, Google Analytics, Google Suite/Workspace, Excel, Chime, Salesforce
The successful applicants will be joining an ambitious and rapidly growing commercial team in the US with the opportunity to learn, grow and progress.
WHAT WE OFFER
A competitive salary, health care, full product and market training and of course the opportunity to join a business with an illustrious history at an exciting stage of rapid growth.
WHO WE ARE
Situation Publishing is a global publisher of enterprise technology news. The Register is our flagship site and is arguably the biggest and most influential news site for IT Professionals in the world. Our audience are buyers of technology for their organizations and many companies want to reach them. Our clients range from world’s leading tech companies to VC backed startups with products that will shape the world of tomorrow. We provide our clients with direct and brand marketing solutions including digital advertising, content solutions, demand generation, insights and events.
WHAT’S IT LIKE TO WORK WITH US?
We are a well established business with the mind of a startup. We have a lot of very experienced people who all share a can-do attitude across offices in San Francisco, Boston, London, Singapore, Manilla and Sydney. We continually strive to improve on and streamline processes, and welcome input from all of the team on the best way to achieve this. We give people lots of room to grow and everyone has the voice to contribute ideas that help drive the business forward.
If you are tenacious and hungry for success then we want to hear from you!